Privacy Policy

1. Who We Are

Hubei Ruichuang Metal Products Co., Ltd. operates ruichuangmetal.com. Our address is Room 1409, Building 4, Aoshan Century City, Hongshan District, Wuhan, Hubei Province, China. For any question about this policy, or about the personal data we hold, write to admin@ruichuangmetal.com.

2. What We Collect

There is one place on this website where you can give us personal data: the inquiry form. When you submit it we receive the name you enter, the email address you enter, the product you have selected and the requirements text you write. We do not create user accounts, we do not ask for payment details on this website, and we do not use advertising or analytics cookies.

Our hosting provider also records standard server logs for every request, which include IP address, request time, requested URL and browser user agent. Every web server produces these, and we use them only for security and availability. We do not use them to build a profile of individual visitors.

3. How We Use It

We use the information you submit to:

• Answer your inquiry and send you a quotation.
• Correspond with you about an order, a shipment or a shipping document.
• Keep the records of a commercial transaction that accounting, tax and customs rules require us to keep.

4. Who Else Sees It

Your inquiry reaches us as an email, so it passes through our email service provider and, if you write to us from outside China, through the ordinary international routes that email takes. Where an inquiry becomes an order, we share the details necessary to complete it with our bank, the freight forwarder, the customs broker and any inspection agency involved. We do not sell your personal data, and we do not pass it to anyone for marketing purposes.

5. How Long We Keep It

Inquiry correspondence is kept while it is commercially useful. Order records are kept for as long as Chinese accounting and export regulations require. If an inquiry never became an order, you can ask us to delete it and we will.

6. Your Rights

You can ask us what personal data we hold about you, ask for a copy, ask us to correct anything inaccurate, or ask us to delete it. Write to admin@ruichuangmetal.com and we will respond. If you are in a jurisdiction with data protection legislation, such as the European Economic Area or the United Kingdom, you also have the rights that legislation gives you, including the right to lodge a complaint with your local supervisory authority.

7. Security

This website is served over HTTPS. Access to inquiry email is limited to the staff who need it in order to answer you. No system is perfectly secure, so please do not send confidential documents such as letters of credit through the inquiry form — send them by email once we are in direct contact.

8. Changes to This Policy

If we change this policy we will update the date shown at the top of this page.